3 EASY STEPS

  • 1. Contact Us

    Returns should be made within 28 days. Please be aware that you must contact us and request a returns number within 14 days of receiving your order. 

    Contact us by logging into your account here.

    We will need to know your order number, the items you want to return, and the reason for your return.

  • 2. Post Your Return

    Once you have your returns number you have a further 14 days to return your items to us.

    Make sure your items are securely wrapped and your parcel contains all the information requested by our Customer Service Team. 

    Either take your parcel to a Post Office or arrange for it to be collected by a local courier. 

    Remember to ask for a receipt as proof of sending.

  • Return Address is below;

         MYGOODLOOK LIMITED

          34 CARVER STREE
          BIRMINGHAM
          ENGLAND
          B1 3AS
          England


3. We'll Do The Rest

Once we have processed your return you will receive a notification via email. 

All successful returns will be credited to the original method used for payment. 

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.

 

 
 
 
Returns Policy

Unless an item has a factory fault, returns should be made within 28 days of receiving your order. Please contact our Customer Service team to arrange your return. Please be aware that you must contact us and request a return within 14 days of receiving your order. Contact us by logging into your account here or contact us on live chat.

 

We will need to know your order number, the items you wish to return and the reason for returning the items. Upon receipt of these details, we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Once you have received this number you will have a further 14 days to return your items to us.

 

Please return the items in their original packaging, package the items securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you return your items to us. 

 

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that ensures you for the value of the items. 

 

If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.

 

Please note, all unwanted items need to be returned in pristine condition with all tags intact.

 

Refunds

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account. 

 

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please contact our Customer Service Team with all the information you have. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

 

We review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action.

 

Model Cancellation Form

To: 

         MYGOODLOOK LIMITED

          34 CARVER STREE
          BIRMINGHAM
          ENGLAND
          B1 3AS

          England

 

Email: support@mygoodlook.co.uk

Tele: 0161 818 9243

Last updated 16th Dec 2020

 

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Order number:

Name of customer:

Address of customer:

Signature of the customer (only if sent by paper):

Date: